FAQs

How Do I Place An Order?

1. Browse our extensive product range and add the products you like to your shopping cart using “Add To Cart” button.
2. Once you’ve completed your selection go to Cart (at the top right hand side of your screen) – your order with products selected will be shown. You can edit your order here e.g. change quantities and delete products. You also see delivery options and can estimate the freight cost to your delivery address.
3. When you are happy with your selection and ready to finalize your order, click on ” Checkout” – at this page you can login to your account, register or simply checkout as a guest.
4. You will receive a confirmation via email once your order is placed.
5. Your order will be processed once your payment is received in full (so please allow an extra time if you pay by EFT)

I Can’t Find A Specific Product From Greenmark Catalogue / PAC Pricelist, What Do I Do?

If you have our product catalogue or pricelist on hand, you can always search by Product Code – just enter the product code into the search field (above navigation bar) and the product you’re after will show up.

Can I Order Samples If I Need To Try The Product Prior Placing An Order?

Yes, you can – it’s free, however the freight cost applies. Please email the list of the products you are willing to try to [email protected] and we will organize a sample pack for you.

How Do I Get My Tax Invoice?

You receive a confirmation of your order via email once your order is placed and your Tax Invoice will be emailed to you once your order is processed with a hard copy attached to your shipment.

When My Order Will Be Delivered?

All orders are delivered business hours between 9am – 5pm.

When Will My Order Be Dispatched?

All online orders are dispatched within 2 business days after payment is received. If you pay by EFT, please send remittance advice to [email protected] quoting your order reference number to avoid delays.

Do You Offer Same Day Delivery? Does It Cost More?

We offer same day delivery Sydney metropolitan areas only for the orders, more than 5 cartons, placed and paid before 9am at no extra cost.

Do You Offer Free Delivery?

Yes, we do – when you buy 5 or more cartons to be delivered to Sydney/Canberra/Melbourne/Adelaide/Brisbane metro areas. If you are eligible, discount is calculated at checkout.

I Am Based At Non-Metro Area – Am I Still Eligible For A Freight Discount?

We always strive to treat our customers fairly – so yes, we offer a discount to the customers from non-metro areas buying 5+ cartons – at the moment discount is not implemented at our web checkout system and will be refunded to the eligible customers. Discount amount is $5AUD from each carton, effective when you order 5+ carton in the single transaction.